Frequently Asked Questions
Your guide to gear, shipping, and professional DJ support.
What types of DJ equipment do you carry?
We stock a comprehensive range of professional gear, including digital controllers, standalone players, mixers, turntables, studio monitors, and high-fidelity headphones from industry-leading brands.
How long does shipping take for heavy equipment?
Standard shipping typically takes 3-5 business days. For larger items like flight cases or complete PA systems, we use specialized freight carriers to ensure safe delivery, which may take 5-7 business days.
Do you offer a warranty on electronic gear?
Yes, all new equipment comes with a full manufacturer's warranty. Additionally, Disc Jockey Music Store provides a 1-year limited warranty on all certified refurbished gear.
What is your return policy for open-box items?
We offer a 30-day return policy. Items must be in their original packaging with all accessories included. Please note that software and unsealed headphones are non-returnable due to licensing and hygiene regulations.
Can I get technical support for setting up my controller?
Absolutely. Our team of experienced DJs is available via live chat and email to help you with driver installations, MIDI mapping, and software integration for Serato, Rekordbox, and Traktor.
Do you offer financing for expensive setups?
Yes, we partner with several financing providers to offer flexible monthly payment plans, allowing you to build your dream booth now and pay over time.